TROUBLESHOOTING
Fix a failed or inaccurate transcript
Confirm the language, connection, and processing choice before retrying.
A clear recording can still fail because of connection, processing, or audio quality. The audio itself is never lost when a transcript is.
How to do it
- 1
Play the recording
Open it and confirm the audio is present and understandable.
- 2
Check the processing setting
Cloud transcription needs a network connection. On-device transcription depends on device support. Both switches are in Settings → Recording & AI.
- 3
Run it again
Open the item’s “⋯” menu and choose Re-process — on a short voice note it reads Re-transcribe. On a recording, Cresca asks where it should run, so a failed on-device attempt can be sent to the cloud, or the other way round.
- 4
If the speech was not English
There is no per-recording language picker to set — Cresca works it out. For live dictation you can turn on Multilingual dictation in Settings → Recording & AI, which puts a language switcher in front of you while you speak.
- 5
Edit important details
Correct names, numbers, dates, and commitments manually.
Did this solve it?
Your feedback helps us improve Cresca Support.