TROUBLESHOOTING
Contact Cresca Support
Ask a question, report a bug, share feedback, or request a person.
Writing to Cresca happens in one place in the app — the Cresca Memory. Every question you send and every reply you get stays in that one conversation.
How to do it
- 1
Open Cresca
Tap ☰ in the top left, then Cresca in the list. The page is titled Cresca, and it opens on “Hi, we’re here to help.”
- 2
Pick what kind of message it is
Four chips sit above the box: ask, bug, feedback, and suggestion. Choosing one shapes what we ask you for. Typing /ask, /bug and so on does the same thing.
- 3
Describe the goal and result
Tell us what you were trying to do, what happened, and what you expected. You can send text, images, screenshots, or a voice note.
- 4
Ask for the team when needed
Account state, safety, privacy, ownership, deletion, and unresolved defects should be handled by a person. Contact our team, the envelope in the top bar, escalates a conversation — it is a one-way door, so it disappears once used.
- 5
Watch for the reply
Answers come back into the same conversation. Each exchange is its own card in the Cresca Memory, so an old thread does not get buried under a new question.
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