TROUBLESHOOTING
Cresca says it can’t connect
Check the network, retry once, and collect the exact error before contacting support.
A temporary network problem can interrupt sign-in, uploads, AI processing, or synchronization.
How to do it
- 1
Check another page or app
Confirm that the device has a working internet connection.
- 2
Switch networks once
Try Wi-Fi or cellular data if the other is unreliable.
- 3
Retry the action
Return to Cresca and retry once. Avoid repeatedly creating or sending the same item.
- 4
Capture the error
Take a screenshot that includes the full message and note the screen and approximate time.
- 5
Run the diagnostics
Settings → About & support → Network diagnostics checks Cresca’s own connections rather than your browser’s. Include what it reports.
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