TROUBLESHOOTING
A QR code or business card won’t scan
Identify the scan type, improve the image, and use a manual fallback.
Cresca has different flows for Cresca QR codes and business-card text. Make sure you are using the right one.
How to do it
- 1
Choose the correct scanner
Use general Scan for Cresca QR codes. Use Scan a business card when you want contact fields from a card image.
- 2
Check camera permission
Allow Cresca to use the camera in iOS Settings.
- 3
Improve the view
Clean the lens, use even light, avoid glare, and fill the frame.
- 4
Try the library or manual entry
Choose a sharper saved image or add the person manually.
Did this solve it?
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