TROUBLESHOOTING

A QR code or business card won’t scan

Identify the scan type, improve the image, and use a manual fallback.

Cresca has different flows for Cresca QR codes and business-card text. Make sure you are using the right one.

How to do it

  1. 1

    Choose the correct scanner

    Use general Scan for Cresca QR codes. Use Scan a business card when you want contact fields from a card image.

  2. 2

    Check camera permission

    Allow Cresca to use the camera in iOS Settings.

  3. 3

    Improve the view

    Clean the lens, use even light, avoid glare, and fill the frame.

  4. 4

    Try the library or manual entry

    Choose a sharper saved image or add the person manually.

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